📄 Refund & Returns Policy for AtmaFoodApS.com
🟥 Refund & Returns Policy
1️⃣ Overview
At AtmaFood ApS, we strive to ensure your satisfaction with every order. Our refund and returns policy is designed to provide clear guidance for resolving issues related to your wholesale purchases.
2️⃣ Returns Eligibility
You may request a return or replacement if:
- Products are damaged during shipping.
- Incorrect items were supplied.
- The goods are defective or fail to meet agreed specifications.
📅 All return requests must be submitted within 7 days of delivery.
3️⃣ Non-Returnable Items
The following products are not eligible for return:
- Perishable goods (food & beverages) unless damaged on arrival.
- Custom/private label orders.
- Items marked as “final sale.”
4️⃣ Refund Process
✅ Once your return is approved and the products are received, refunds will be processed within 14 business days to your original payment method.
✅ Alternatively, we may issue a credit note for future purchases.
5️⃣ How to Initiate a Return
To request a refund or return:
- Contact our support team at 📧 [email protected].
- Provide your order number, photos of the issue, and a brief description.
- Our team will respond within 2 business days with instructions.
6️⃣ Damaged or Lost Shipments
We recommend inspecting all deliveries upon arrival. For shipments that arrive damaged or are lost in transit, please notify us immediately so we can file a claim with our logistics partners.
7️⃣ Contact Us
For questions about our Refund & Returns Policy, contact:
📧 Email: [email protected]
📞 Phone: +45 0000 0000
📌 Notes:
This policy applies to wholesale B2B transactions only and is subject to our general terms and conditions